Terms and Conditions
These Terms and Conditions govern your use of iWild and form a binding agreement between you and us the moment you create an account. We ask that you read them carefully before depositing or playing, because by registering you confirm you accept every clause below. If something here doesn't sit right with you, the simplest option is not to proceed with registration.
We operate under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/758/0228, which permits us to offer real-money gaming services to eligible players. This licence requires us to maintain fair play standards, secure handling of funds, and proper identity checks. We reserve the right to update these terms from time to time, and continued use of our platform after changes are published means you accept the revised version.
1. General information and legal agreement
When you open an account with us, you're entering into a contract that covers everything from deposits to bonus eligibility. We provide our services as described on our site, and these terms sit alongside our Privacy Policy and our Responsible Gambling page as one complete set of rules.
We may amend, suspend, or discontinue parts of our services at our discretion, particularly where regulatory requirements change. We don't guarantee uninterrupted access at all times, and maintenance windows or technical issues can occasionally affect availability. What this means for you is simple: check these terms periodically, because they can evolve.
2. Account opening and eligibility
You must be at least 18 years old to register with us, and we may ask for proof of age at any stage. Only one account per person, household, or IP address is permitted. We reserve the right to request additional information before approving registration.
Residents of jurisdictions where online gambling is restricted or prohibited are not eligible to use our services, and it's your responsibility to check local laws before signing up. If we find an account was opened using false details, we may close it immediately and withhold any funds held within it. Accuracy matters here, not just as a formality but because it protects both you and us from disputes further down the line.
3. KYC and identity verification
Account verification exists to protect our platform from fraud and to meet our obligations under anti-money laundering regulations. We'll typically request a copy of your government-issued ID, proof of address, and in some cases a payment method confirmation.
Verification can happen at any point, not just before your first withdrawal. We may ask again later if we spot unusual activity. Until documents are reviewed and approved, withdrawals may be delayed, and we appreciate your patience while our team processes these checks properly rather than rushing them.
4. Account security and password confidentiality
Your login details are yours alone, and we expect you to keep them that way. Sharing your password, even with a friend or family member, puts your account and funds at risk.
We're not responsible for losses that result from unauthorised access caused by your own failure to secure your credentials. If you suspect your account has been compromised, contact us straight away so we can freeze activity and investigate. Using strong, unique passwords and enabling any additional security features we offer is genuinely one of the best things you can do here.
5. Deposits and account funding
We accept a range of payment methods displayed in your account dashboard, and all deposits must come from a payment source registered in your own name. Deposits made using third-party cards, accounts, or e-wallets will be rejected or reversed, and the associated funds may be frozen pending investigation.
Minimum and maximum deposit limits apply and vary by payment method. We don't charge our own processing fees on deposits, though your bank or provider might apply one independently. If a deposit fails to register in your balance, reach out to our support team with your transaction reference rather than attempting the payment again straight away.
6. Withdrawal procedures and verification
Withdrawals are subject to successful identity verification and compliance checks before funds are released. We process withdrawal requests in the order received, and processing times vary depending on the payment method you've chosen.
We may request additional documentation before approving larger withdrawals, particularly where betting patterns look unusual or where bonus wagering hasn't been fully completed. Funds will generally be returned to the original deposit method where possible. Delays caused by third-party banks or payment processors sit outside our control, and we'd ask for a little patience in those cases.
7. Bonus rules and wagering requirements
Bonus offers come with specific wagering requirements, game contribution rates, and expiry dates, all outlined in the relevant promotional terms. We require players to complete these conditions before any bonus-related winnings become withdrawable.
Using multiple accounts, coordinating with other players, or exploiting promotional offers through unintended means counts as bonus abuse. Where we identify this kind of activity, we may void winnings, restrict the account, or in serious cases close it entirely. Bonuses are a perk, not a guarantee, and we reserve the right to refuse or withdraw an offer at our discretion if misuse is suspected.
8. Inactive and dormant accounts
An account is considered dormant after a defined period of inactivity, typically several months without login or play. We may apply a dormancy fee or notify you before any such charge is deducted from your balance.
We'll always attempt to contact you before taking action on a dormant account where reasonable. If you'd like to reactivate your account, simply log in and verify your details again. Unclaimed balances on permanently closed accounts are handled in accordance with applicable regulations.
9. Game fairness and RNG systems
Our games run on certified random number generator (RNG) technology designed to produce fair, unpredictable outcomes on every spin, hand, or round. We don't manipulate results to favour the house beyond the built-in return-to-player percentages published for each game.
Independent testing agencies periodically review our game software to confirm compliance with fairness standards. This doesn't mean every session will feel fair in the moment, because randomness naturally includes losing streaks. Over time, however, outcomes reflect the stated RTP figures, and we publish these rates transparently so you can make informed choices about what you play.
10. Prohibited conduct and fraudulent activity
We take a firm stance against any activity that undermines the integrity of our platform or harms other players. Prohibited conduct includes but isn't limited to the following:
- Using bots, scripts, or automated tools to play games
- Colluding with other players to gain unfair advantage
- Exploiting software bugs or payment processing errors
- Opening multiple accounts to claim bonuses repeatedly
- Using stolen or unauthorised payment methods
- Attempting to launder funds through deposits and withdrawals
- Abusive or threatening behaviour towards our support staff
We investigate suspected fraud thoroughly before taking action, and we reserve the right to suspend accounts immediately while that investigation is ongoing. Where fraud or abuse is confirmed, we may void winnings, confiscate funds linked to the activity, and report the matter to relevant authorities where legally required. This isn't something we take lightly, and repeat offenders will find themselves permanently excluded from our services. Players found engaging in match-fixing, chip-dumping, or similar manipulation across games will face immediate account closure without refund of remaining balances.
11. Responsible gambling and self-exclusion
We want gambling to stay entertainment, not something that causes harm, and we provide tools to help you stay in control. These include deposit limits, loss limits, session time reminders, and self-exclusion options ranging from short cooling-off periods to permanent exclusion.
If you feel your gambling is becoming difficult to manage, we'd encourage you to use these tools or speak with a support organisation. Self-exclusion requests are actioned promptly and cannot be reversed before the agreed period ends, regardless of later requests to reopen the account. Looking after yourself matters more than any bonus or promotion we could ever offer.
12. Complaints and dispute resolution
If something goes wrong, we'd rather you tell us than walk away frustrated. Our support team handles complaints directly and aims to resolve most issues within a reasonable timeframe through our live chat or email channels.
Where a complaint can't be resolved internally to your satisfaction, you may escalate the matter to an independent dispute resolution body recognised under our licence. We'll provide details of the relevant body upon request. Keeping records of your communications with us, including transaction references, helps speed up any investigation considerably.
13. Intellectual property rights
All content on our platform, including our logo, game graphics, software, and written material, belongs to us or our licensed content providers. You're permitted to use our services for personal entertainment only, not for commercial reproduction or redistribution.
Copying, modifying, or reverse-engineering any part of our software is strictly prohibited. We reserve the right to pursue legal action against unauthorised use of our intellectual property. This protects not just us, but the games providers whose work makes up our library.
14. Anti-money laundering policy
Under our AML obligations, we're required to monitor transactions for signs of suspicious activity and to verify the source of funds in certain circumstances. This isn't optional for us, and it isn't something we can waive on request.
We may ask for bank statements, payslips, or other documentation to confirm that deposited funds come from a legitimate source. Transactions that appear structured to avoid detection, or that involve rapid deposit-and-withdraw cycles with minimal gameplay, will trigger a closer review. Where money laundering is suspected, we're obligated to freeze the account, retain relevant records, and report the matter to the appropriate financial intelligence authorities. We also apply enhanced due diligence to higher-value transactions and to players flagged by automated monitoring systems. Cooperation with these checks is a condition of continued access to your account, and refusal to provide requested documentation may result in restricted functionality or closure.
15. Voluntary account closure
You can close your account at any time by contacting our support team directly. We'll process the request once any pending withdrawals or verification checks are settled.
Closing your account doesn't erase transaction history we're required to retain for regulatory purposes. If you change your mind later, reopening an account closed for non-exclusion reasons is usually straightforward, provided your details pass verification again.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our Curaçao gaming licence, and any disputes arising from your use of our services fall under that jurisdiction in the first instance. Where mandatory consumer protections apply under United Kingdom law, those protections remain available to you regardless of this clause.
We encourage resolving disagreements through our complaints process before pursuing formal legal action. Should a dispute reach that stage, both parties are expected to act in good faith throughout.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over only. Gambling should always remain an enjoyable form of entertainment rather than a way to solve financial difficulties. If you feel your gambling is becoming a concern, free and confidential support is available through GamCare and the National Gambling Helpline, or you can find further guidance via the UK Gambling Commission. Please gamble responsibly and reach out for support whenever you need it.