iWild Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, process and protect personal data for players using our platform. We operate in accordance with the General Data Protection Regulation (GDPR) and applicable United Kingdom data protection law, alongside our obligations as a licensed operator registered in Curaçao under licence 8048/JAZ. Reading this policy helps you understand exactly what happens to your information once you create an account with us.

1. Nature and scope of personal data collected

We collect personal data because providing a secure, regulated gaming environment requires us to verify who you are and manage your account responsibly. Under GDPR, we are only permitted to process data that is necessary, proportionate and clearly linked to a defined purpose. This principle shapes every category of information we gather from the moment you register.

Our platform processes several types of data depending on how you interact with our services, including registration details, verification documents and transaction records. We also collect technical information automatically when you access our site or mobile platform. The categories we collect include:

Identity details such as full name, date of birth and residential address
Contact information including phone number
Payment and transaction data linked to deposits and withdrawals
Identity verification documents submitted for KYC checks
Account activity, including gameplay history and login records
Technical data such as IP address, device type and browser information

You remain in control of what you submit beyond the mandatory fields required for registration and verification.

2. Purposes and objectives of data processing

As required by United Kingdom and EU data protection standards, we must identify a lawful basis before processing any personal data. This means every use of your information is tied to a specific operational, legal or contractual purpose rather than general convenience.

We process personal data to run our platform safely, meet regulatory obligations and deliver the services you expect from us. The purposes behind this processing include:

Verifying your identity and age before granting account access
Processing deposits, withdrawals and payment transactions
Preventing fraud, money laundering and unauthorised account activity
Complying with licensing, tax and anti-money laundering obligations
Providing customer support and resolving account queries
Sending transactional communications related to your account

Where processing extends beyond these core purposes, we will seek your consent separately.

3. Security measures and technical integrity

Protecting player data is a continuous obligation rather than a one-off technical setup. We maintain administrative, physical and technical safeguards designed to prevent unauthorised access, alteration or loss of personal information.

Our commitment includes encryption of sensitive data during transmission, restricted internal access controls and regular monitoring of our systems for vulnerabilities. Payment data is handled through secure channels that meet industry security standards, and access to personal records is limited to personnel who require it to perform their duties. We review our security practices periodically to reflect evolving threats and regulatory expectations.

We do not sell personal data, and any sharing that occurs is limited to what is necessary for operating our platform lawfully. Under GDPR, third parties who process data on our behalf are bound by contractual obligations that mirror our own data protection standards.

Personal data may be disclosed to specific categories of recipients where this supports a legitimate operational or legal purpose. These categories include:

Payment providers and banking partners processing transactions
Identity verification and anti-fraud service providers
Regulatory authorities and law enforcement where legally required
IT infrastructure and hosting providers supporting our platform
Professional advisors such as auditors or legal counsel where necessary

Any transfer to a third party is assessed against necessity and legal basis before it takes place.

Cookies allow our platform to function correctly, remember your preferences and understand how our site is used. Without certain cookies, core features such as staying logged in or applying account settings would not work reliably.

We use a combination of essential, functional and analytical cookies, each serving a distinct purpose on our site. Essential cookies support login and security functions, while analytical cookies help us understand traffic patterns and improve site performance. You can manage or withdraw consent for non-essential cookies through your browser settings or our cookie preference tool at any time.

6. Data retention period

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and regulatory retention requirements. Gambling regulations often require operators to keep certain records for a defined period after account closure.

Account and transaction records are typically retained for the duration required under applicable anti-money laundering and licensing obligations, which may extend beyond the life of your active account. Once retention periods expire, we securely delete or anonymise the data concerned. Where you request earlier deletion, we will assess this against our legal obligations before responding.

7. User rights over their data

GDPR grants you specific rights regarding the personal data we hold, and we take these rights seriously as part of our compliance obligations. These rights exist to give you meaningful control over how your information is used.

You are entitled to exercise the following rights in relation to your personal data:

Right of access to the personal data we hold about you
Right to rectification of inaccurate or incomplete information
Right to erasure, subject to legal and regulatory retention limits
Right to object to certain types of processing
Right to data portability for information provided directly by you

To exercise any of these rights, please contact our support team through the channels listed in Section 10.

8. International data transfers

Because our operations involve service providers located outside the United Kingdom and European Economic Area, some personal data may be transferred internationally. This happens only where appropriate safeguards are in place to protect your information.

Where data is transferred to a jurisdiction without an adequacy decision, we rely on recognised legal mechanisms such as standard contractual clauses to maintain an equivalent level of protection. We assess each transfer arrangement to confirm it meets GDPR requirements before any data leaves our primary processing environment.

9. Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. Material changes will be communicated through our platform or via direct notification to registered players.

Continued use of our services after an update takes effect constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your data.

10. Contact information

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, our support team is available to assist you through the contact channels provided within your account dashboard. We aim to respond to all privacy-related enquiries promptly and in line with our regulatory obligations.

Gambling should always remain an enjoyable form of entertainment. If you feel your gambling is becoming a concern, free and confidential support is available through GamCare on 0808 8020 133. Our services are intended exclusively for individuals aged 18 and over.